Path: Transactions —> Failed Transaction Records/Transaction Message

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The Transaction Diagnose analyzes failed or any type of transactions by tracing payment flows, identifying error codes, and providing actionable insights to quickly resolve issues and optimize performance.

Failed Transaction Record

Helps you easily track and review unsuccessful transactions, so you can quickly identify issues, understand error messages, and take action-all in one place.

1. Filter your Search

   Use the top filter bar to refine results by:

   • Time range
   • Transaction Number
   • Merchant
   • Terminal SN
   • Payment Channel
   • Failed Type (Rejected / Timeout / Other)
   • Error Code

   Click “Query” to search or “Reset” to clear filters.

1. View Failed Transaction Records

   The table displays failed records including:

   • Transaction Number
   • Error Code & Message
   • Merchant Name
   • Terminal SN
   • Timestamps

   Click on a transaction number for detailed logs.

2. Export Data

   Click “Export” to download the filtered results as a file for offline use or sharing with support teams.

Transaction Message

Provides a clear view of transaction activity-including both successful and failed records-so you can quickly search, filter, and review detailed transaction logs in one centralized view.

1. Filter Your Search
   • Time Range
   • Transaction Number / Reference Number (RRN): Input specific numbers if you’re looking for a particular transaction.
   • Terminal SN / Bank Card Number: Optional fields for narrowing down transactions.
   • Status / Type / Payment Channel: Choose options like “Success” or “Failed”, and filter by sale type or payment source.
   • Click Query to display results.
2. View Message Records
   • Displays key details like Status, Date/Time, Transaction Number, RRN, Terminal SN, Amount, Type, and Route.
   • Use the Status indicator (green for success, red for failed) to quickly scan transaction outcomes.
   • Click View details in the Action column to access the full transaction breakdown.

Log Capture

Path: Merchants —> App logs

Retrieve detailed request and response data for a specific transaction, enabling in-depth analysis of terminal communication and processor responses for troubleshooting and support purposes

1. Navigate to the App Logs Page

   Go to the Pilot platform and open the Merchant → App Logs section.

2. Initiate Log Retrieval

   Click the “Pull Logs” button to open the log retrieval dialog.

3. Enter Device Serial Number (SN)

   Go to the “Profile” page to get your Terminals SN

4. Select app

   The application selection should default to Codepay Register.

5. Select Log Time Range

   Choose the time period for which you wish to retrieve the logs.

6. Confirm Retrieval

   Click “OK” to confirm pulling the logs.

7. Log Retrieval in Progress

   The system will pull the logs from the local Register application and generate a new entry in the log list once completed.

8. Download the Logs

   Click “Download” next to the relevant record to save the application logs to your local device.

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